Shipping policy
Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner while ensuring the highest quality standards.
Order Processing Time
All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Time
Estimated delivery times:
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International Shipping: 7–14 business days
Please note that delivery times may vary depending on your location and external factors such as courier delays.
Shipping Charges
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We offer Free Shipping on all prepaid orders.
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Cash on Delivery (if applicable) may include an additional handling fee.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email or SMS so you can monitor your delivery in real time.
Delays & Exceptions
While we strive to deliver your order on time, delays may occur due to:
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High order volumes
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Weather conditions
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Courier or logistics issues
We appreciate your patience and understanding in such situations.
Incorrect Address
Please ensure that all shipping details are accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with your order details and photos (if applicable).
We will work with the courier partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or shipping, feel free to contact our support team at:
📧 support@pupslumber.com
Thank you for choosing us to bring comfort and calm to your pet 🐾